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Telephone Consumers Bill of Rights

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Support the Telecommunications & Telephone Consumers Bill of Rights

Telephone Customers� Bill of Rights

 Whereas, telephones are a lifeline and that reliable, affordable, quality telephone service should be available for all;

Therefore, be it resolved that the following Telephone Customers� Bill of Rights should be established. These rights include:

Customers should be credited for the time period that their telephone is out of service;

Incumbent local telephone providers should be financially penalized for customer service infractions such as not repairing problems in a timely manner, improper maintenance of their network and facilities, not resolving customer billing problems, etc.;  

Whistle-blower protection should be granted to workers who testify at hearings about company policies; 

Incumbent local telephone providers should be required to deploy a high-speed Internet network across the state in a timely manner or return extra earned profit resulting from the alternative rate structure to PA ratepayers; 

Pennsylvania employee representation should be required to be on the investment boards of incumbent local phone companies; 

Incumbent local telephone providers should be required to invest all profits earned in the Commonwealth in their Pennsylvania operations in areas such as jobs, infrastructure, service quality, etc.; 

Incumbent local telephone providers should make public financial information such as how much money the company spent and in what areas; 

Problems with the relay service for the hearing impaired should be addressed; penalties should be applied in cases of faulty service. 

Join by signing the Petition for Better Telephone Service.

 

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