Support
the Telecommunications & Telephone
Consumers Bill of Rights
Telephone Customers� Bill of
Rights
Whereas,
telephones
are a lifeline and that reliable, affordable, quality telephone service should
be available for all;
Therefore, be it
resolved that the following Telephone
Customers� Bill of Rights should be established. These rights include:
Customers should be credited for the time period that their
telephone is out of service;
Incumbent local telephone providers should be financially
penalized for customer service infractions such as not repairing problems in a
timely manner, improper maintenance of their network and facilities, not
resolving customer billing problems, etc.;
Whistle-blower protection should be granted to workers who
testify at hearings about company policies;
Incumbent local telephone providers should be required to
deploy a high-speed Internet network across the state in a timely manner or
return extra earned profit resulting from the alternative rate structure to PA
ratepayers;
Pennsylvania employee representation should be required to
be on the investment boards of incumbent local phone companies;
Incumbent local telephone providers should be required to
invest all profits earned in the Commonwealth in their Pennsylvania operations
in areas such as jobs, infrastructure, service quality, etc.;
Incumbent local telephone providers should make public
financial information such as how much money the company spent and in what
areas;
Problems with the relay service for the hearing impaired
should be addressed; penalties should be applied in cases of faulty service.
Join by signing the Petition for Better
Telephone Service.
|